Information we collect
When you submit an enquiry, we may collect your name, phone number, WeChat ID, email, age range, English level, preferred destination, study duration, budget, accommodation preference, intended start date and message. We may also retain necessary technical and source information for security, abuse prevention and enquiry attribution.
How we use information
We use information to respond to enquiries, prepare school and fee comparisons, support an application, improve the website and tools, handle security issues and meet applicable legal obligations. We do not sell enquiry information to third parties.
Schools and service providers
When you ask us to obtain a quote or support an application, relevant information may be shared with the selected school, accommodation or transfer provider where necessary. Hosting, database, storage and email providers may also process information under appropriate confidentiality and security obligations.
Retention and security
Information is retained only for as long as needed for the purposes above, an active service relationship, dispute handling or legal obligations. We use access controls, authentication, operational records and managed storage to reduce the risk of unauthorised access, modification or loss.
Your choices and rights
You may ask us to explain, access, correct or delete information you submitted, or withdraw consent to future contact. Some records may need to be retained for an active application, dispute or legal obligation.
Children and young people
A parent or legal guardian should participate when a minor uses an enquiry or application service. We do not intentionally collect sensitive information from a minor without appropriate authorisation.
Contact us
To make a privacy request, use the Free Consultation page and state ‘Privacy request’ in the message. We will verify the request before taking action.